This policy applies to purchases made directly from Authority Astrology. It does not limit any refund, cancellation, repair or other remedy that cannot be excluded under the law where you live.
1. Site-wide 30-day satisfaction guarantee
Every one-time product purchased directly from Authority Astrology, including individual reports, report collections and forecast packs, is covered by a 30-day, no-questions-asked satisfaction guarantee. Email [email protected] within 30 calendar days of the original charge to request a refund. You do not need to explain or provide evidence of dissatisfaction.
The initial payment for a new membership or other recurring product is also covered for 30 calendar days from that payment. Later renewal charges do not restart the satisfaction-guarantee period. Renewal charges remain eligible for remedies where there is a duplicate charge, a charge after effective cancellation, a billing error, a service failure or a right provided by applicable law.
We may ask for the account email or order details required to locate the purchase. The guarantee does not provide a second refund for the same order, product or recurring-plan enrolment, and it does not apply to a charge that has already been refunded. Approved refunds may revoke the corresponding product access, unused credits, membership entitlement or access to refunded content.
2. Delivery, access and calculation problems
Personalised reports and forecasts may begin generating immediately after purchase or redemption. The 30-day satisfaction guarantee still applies after generation or delivery has started.
Contact us promptly if a paid item is not delivered, cannot be opened, is duplicated, or contains a material chart-calculation error caused by our system. We will first try to restore access, repair or regenerate the item. If we cannot provide the purchased item within a reasonable time, we will provide an appropriate refund or other remedy.
3. Membership cancellation and renewals
You may cancel a membership at any time to stop future renewals. The initial membership payment is covered by the 30-day guarantee above. After that initial period, cancellation does not ordinarily refund the current renewal period, and access normally continues to the end of that period. See the Cancellation Policy and Recurring Payment Terms.
4. How to request a refund or remedy
Email [email protected] with the account email, order date and product so we can find the purchase. No reason is required for a request under the 30-day satisfaction guarantee. For a delivery, access or calculation problem, a short description helps us investigate. The guarantee window does not shorten any longer right provided by law.
5. Approved refunds
Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and financial institution. A full or proportional refund may revoke the corresponding report choice, forecast, membership entitlement, unused credit or access to refunded content.
6. Chargebacks
Please contact us first so we can investigate and resolve a billing problem. If you dispute a charge with your payment provider, access associated with the disputed amount may be suspended while the dispute is reviewed and any current recurring subscription is cancelled immediately to prevent further billing. Resolving the dispute in your favour does not restart the subscription. This does not restrict your right to ask your payment provider for assistance.