This policy applies to purchases made directly from Authority Astrology. It does not limit any refund, cancellation, repair or other remedy that cannot be excluded under the law where you live.
Authority Astrology products and memberships are delivered digitally. No physical item is shipped or needs to be returned; an approved refund is handled against the relevant digital purchase or membership charge.
1. Site-wide 30-day satisfaction guarantee
Every one-time product purchased directly from Authority Astrology, including an individual report, report collection, current-month forecast or finite Year Ahead forecast pack, is covered by a 30-day, no-questions-asked satisfaction guarantee. Email [email protected] within 30 calendar days of the original charge to request a refund. You do not need to explain or provide evidence of dissatisfaction.
The initial payment for a new Clarity or Clarity Plus membership is also covered for 30 calendar days from that payment. A renewal, tier upgrade, downgrade or billing-period change does not create a new membership guarantee period. Those charges remain eligible for remedies where there is a duplicate charge, a charge after effective cancellation, a billing error, a service failure or a right provided by applicable law.
We may ask for the account email or order details required to locate the purchase. The guarantee does not provide a second refund for the same order, product or recurring-plan enrolment, and it does not apply to a charge that has already been refunded. Approved refunds may revoke the corresponding product access, unused report credits, membership entitlement, credit-earning progress or access to refunded content.
2. Delivery, access and calculation problems
Personalised reports and forecasts may begin generating immediately after purchase or redemption. The 30-day satisfaction guarantee still applies after generation or delivery has started.
Contact us promptly if a paid item is not delivered, cannot be opened, is duplicated, or contains a material chart-calculation error caused by our system. We will first try to restore access, repair or regenerate the item. If we cannot provide the purchased item within a reasonable time, we will provide an appropriate refund or other remedy.
3. Membership cancellation and renewals
You may cancel Clarity, Clarity Plus or a grandfathered recurring membership at any time to stop future renewals. The initial membership payment is covered by the 30-day guarantee above. After that initial period, cancellation does not ordinarily refund the current paid period, and access normally continues to its end. Completed reports, separately purchased products and permanent report credits from non-refunded paid periods remain associated with the account. See the Cancellation Policy and Recurring Payment Terms.
4. How to request a refund or remedy
Email [email protected] with the account email, order date and product so we can find the purchase. No reason is required for a request under the 30-day satisfaction guarantee. For a delivery, access or calculation problem, a short description helps us investigate. The guarantee window does not shorten any longer right provided by law.
5. Approved refunds
Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and financial institution. A full or proportional refund may revoke the corresponding report choice, forecast, membership entitlement, unused report credit, report-credit earning progress or access to refunded content. A refund does not remove an unrelated one-time purchase or a report redeemed with a separate, non-refunded credit.
6. Chargebacks
Please contact us first so we can investigate and resolve a billing problem. If you dispute a charge with your payment provider, access associated with the disputed amount may be suspended while the dispute is reviewed and any current recurring subscription is cancelled immediately to prevent further billing. Resolving the dispute in your favour does not restart the subscription. This does not restrict your right to ask your payment provider for assistance.