This policy explains how to cancel a Clarity, Clarity Plus or grandfathered recurring membership. Free access, one-time reports, report collections, finite forecast packs and non-recurring lifetime access do not renew and do not need to be cancelled.
1. How to cancel
Sign in, open Account and billing, and choose “Cancel membership.” You can complete cancellation online without calling or speaking to a retention representative. The confirmation shows that cancellation is scheduled, your final access date and the status of the next charge.
2. When cancellation takes effect
Cancel before the next scheduled billing date to prevent the next renewal. Cancellation ordinarily takes effect at the end of the current paid period, and paid membership access continues until then. When the period ends, your account returns to the available free experience and membership-only tools, allowances and saved-profile reuse pause.
Cancellation does not remove separately purchased reports or forecast packs, completed reports, or unused permanent report credits already earned through fully paid membership periods. Those items remain in your private library unless the related payment is refunded, reversed or disputed.
3. Confirmation and billing problems
Keep the on-screen or email confirmation for your records. If you are charged after an effective cancellation, send the confirmation and charge details to [email protected] so we can investigate and provide any eligible remedy.
4. Resuming membership
A scheduled cancellation may be resumed before the paid period ends. After a subscription expires, starting again uses the plans, prices and secure payment methods then offered at checkout. A former or grandfathered price is not guaranteed after expiry.
5. Refunds and mandatory rights
The initial payment for a new membership is covered by our 30-day, no-questions-asked satisfaction guarantee. Renewals and plan changes do not restart that guarantee. Cancellation stops future renewals but does not automatically refund a charge already made. See our Refund Policy. Nothing in this policy limits cancellation or refund rights that cannot be waived under applicable consumer law.
6. Need help?
If you cannot access the online control, email [email protected] from the account email before the next billing date. Include “Cancel membership” in the subject line. Support cancellation is a fallback and does not replace the online cancellation option.