Help & support
Start with the quickest fix.
Common answers stay public. Sign in for account and email help; purchase, billing, report, and general customer support unlocks automatically for current and past customers.
Stop future renewal online and see the exact date your current access ends.
→02Request a refundSelect the purchase you want reviewed and explain the reason without sharing card details.
→03Stop optional emailsReview account preferences and the latest provider suppression status in one place.
→04Report or chart reviewCorrect entered birth details or securely attach a report for calculation review.
→05Find a purchased reportSee whether you have a credit to redeem or a report that is queued, generating, ready, or failed.
→06Plan, credits & usageSee what your plan includes, what remains, and when access renews.
→Purchase access
Bought something but can’t sign in?
First, request a secure sign-in code using the same email address you entered at checkout. If your purchase is not shown after you sign in, or the code or purchase receipt does not arrive, email us from that address and include your order number, if available.
Private by default
Send context, not sensitive credentials.
We do not open anonymous general-support tickets. Signed-in support verifies account ownership and can attach safe order and report identifiers. For purchase-access email, we verify the purchase before changing account access. Never share full card numbers, passwords, or another person’s complete birth record.