Help & support
Start with the quickest fix.
Common answers stay public. Sign in for account and email help; purchase, billing, report, and general customer support unlocks automatically for current and past customers.
Stop future renewal online and see the exact date your current access ends.
→02Request a refundSelect the purchase you want reviewed and explain the reason without sharing card details.
→03Stop optional emailsReview account preferences and the latest provider suppression status in one place.
→04Report or chart reviewCorrect entered birth details or securely attach a report for calculation review.
→05Find a purchased reportSee whether you have a credit to redeem or a report that is queued, generating, ready, or failed.
→06Plan, credits & usageSee what your plan includes, what remains, and when access renews.
→Private by default
Send context, not sensitive credentials.
We do not open anonymous general-support tickets. Signed-in support verifies account ownership and can attach safe order and report identifiers. Never share full card numbers, passwords, or another person’s complete birth record.